Any amendment of the content or arrival dates of the purchased services with up to 21 days before the beginning of your services will not incur in any cancellation fees, except if the new provided dates contain a rate difference. If the new arrival date is cheaper than the original one Turquesa Tours Travel will refund the difference.

If your selected product contains an air or train ticket, the publicly known charges originated from such amendment, will indeed be charged to the traveller. Updated vouchers in case of modification, or refunds, in case of cancellation, will be sent only once a week, on Wednesdays.

No changes or modifications are allowed 21 days or less from the start date of the program.

All cancellations must be submitted in writing by email and shall be effective the next 24 hours.

In case of cancellations within less than 31 days prior to your arrival, cancellation expenses shall be collected in advance in accordance with the following table.

30-15 days before your arrival: 35% of the total price 14-08 days before your arrival: 50% of the total price 7-0 days before your arrival or in case of passenger's no-show: 100% of the total price.

Products with a cancellation policy, of less (1), equal to or greater (2) than 31 days unify expenses with the period mentioned in the segment 30-15 before your arrival, unless specified otherwise (3).

Example 1: Free, 22 to 31 days before arrival.

Example 2: Free up to 90 days. If you cancel 90 days before arrival, you have expenses of 35%, or 50% in case of canceling, for example, 14 days in advance.

Example 3: Free up to 48 hours. You can cancel free of charge up to 48 hours before arrival. After this, the product is non-refundable.

Airline or train tickets included in each program are non-refundable, and incur 100% cancellation fees as from the purchase of your program (1), unless specifically mentioned in the cancellation policy of the particular product (2). In case of modification of dates, only the charges that airline or train companies charge will apply.

Example 1: Free until 31 days before arrival, except airline tickets. Airline tickets are non-refundable. The rest of the program, however, applies the regular policy for expenses mentioned, in the table above.

Example 2: Free 22 or 31 days before arrival. Even when the program includes airline tickets, if not mentioned here, applicable expenses shall be according to the table.

Travel safely by acquiring our Cancellation Insurance which covers 100% of the Price in the event of hospitalization of the policy holder or a direct relative, death, or other unforeseen events.

Any and all reimbursements will be made directly to the same payment method that was originally selected, every Wednesday or the immediate following business day, should our headquarters be closed.